Showing posts with label DBS complain feedback. Show all posts
Showing posts with label DBS complain feedback. Show all posts

Friday, July 23, 2010

SCB Sucks too!

This is sort of like a part 2 from my previous post DBS Is Shit (setting up a corporate bank account). After retrieving my $40,000 cheque from the big-ass fat manager Madelene, I made a call to Standard Chartered Bank's RM. She sent me the form and guided me thru filling the details. In authorised signatories page, there's a box for you to write down any specific instructions. For the years of studying, I have always thought that a big empty box on a worksheet or a form meant "write what you want clearly in your own words". So i wrote, "Group A authorise any amount. Group B requires both signature to authorise any amount."
The RM called and told me to re-word it and im like,

"HUH? Is it not clear enough?"
"Err.. The sentences might be read in other ways and cause misunderstanding."
"Group A only need 1 signature, Group B need 2 signatures. U all work in banks should know what i meant right?"
"Yah. I understand very clearly but cause it's written down so it's better to phrase it more straight forward."
"Hmm.. I don't know how to paraphrase it to make it any clearer. Why don't you tell me what to write."
"Errr... Just say something like, "For any amount, Group A dash 1 to sign and Group B dash 2 to sign.""
"OK."
Reflecting on this incident as I'm writing made me realise that im indeed a fool and terribly ignorant to even have the intention of defaming them when im the idiot. If they had wanted me to write sentences, they would have drawn lines in the box! How could i not notice!? Did you not know that too?? We have been groomed and so accustomed to writting essays, emails and formal business letters that when we're given an empty box, we under-utilize our ability to express ourselves. From now on, I will make full use of such empty spaces to express myself to the fullest. On a seperate occassion, this SCB lady teller who looks around early thirties was serving me. She passed me the bundle of cash and i asked for an envelope to put them in. The stack was quite thick and she saw me having problem closing the lid and she said to me, "Do you need Skors-stage?"
"Huh?"
"Do you need Skors-stage?"
"OH! No need! Thanks!" and i walked out am-chioing in my head, cursing why nobody's with me to hear this!

Tuesday, June 8, 2010

DBS is Shit

Why? WHY?! Why must i always face this kinda situation where big corporates think they can way their way with me and sodomise me? It's already shit to fill up 4-5 pages of application form. Suay suay 1 mistake and i need to go get another set of fresh forms to fill. And how unfortunate can i get? This CB Giao Torh customer service gave me 1 page short in the set of application forms! Imbecile! Here's the rest of the story which i wrote on the Customer Feedback Form just 5mins ago. Fuck you DBS for your ever long queues and overpaid shit manager!


Hi there, our company intended to open another coporate account for our newly set up company called G****** International Pte Ltd. I went to the Habourfront branch last Tuesday/Wednesday and submitted the application forms together with a $40,000 cheque to this nice Malay lady whom i think her name was ***. She called me last Friday to tell me that my application was rejected and she is unable to give me the reason as to why. She had duly adviced me to go back to the branch to collect the cheque. Instead, i requested that she get somebody who can help me to call me back. She promptly got the manager to call me and i explained to her that we have got 3 corporate accounts with DBS and would like our new company to be with DBS so that it'll be more convenient for us. She said she'll review the application and get back to me on monday, 7th June.

Today is already the 8th of June. I have received no replies from her. I called the 1800-111-1111 earlier and your customer service said they'll get her to contact me asap. Its already 6pm now and i still have received no news.

If your bank is unwilling to support our new business then please return me my $40,000 cheque. Don't hold it for 1 god damn week and not give me any news. I truly hope you guys have not misplaced or lost my cheque or conveniently forgotten to follow up on my case.